- Lightning or power surge
- Installation error
- Misuse, alteration or accident
All goods requiring warranty repair shall be sent freight prepaid to Centrix. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty. Centrix assumes no risk and shall be subject to no liability for damages or loss resulting from the specic use or application made of the Products. Centrix liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Centrix for such Products. In no event will Centrix be liable for any special, incidental, or consequential damages (including loss of use, loss of prot, and claims of third parties) however caused, whether by the negligence of Centrix or otherwise.
Centrix Extended Warranty (CEW) is an optional add-on for Centrix product owners who wish to extend their original product warranty’s period. CEW is only offered from the time of purchase of the product, and post-purchase sign ups are not allowed.
Return Merchandize Authorization (RMA) Process
Upon approval, you will receive a RMA code for reference via e-mail.
After obtaining the RMA code, send the product to us with a copy of the RAF, Please make sure that the RMA code on the outside of packaging is clear.
Track product warranty status with the RA code.
When Consigning the Product to RMA center, Customer Agrees to:
|OUT-OF-WARRANTY||Out-Of-Warranty product will be repaired only with customer’s approval.|
|PACKING||RMA number on the outside of the packaging must be clear. Damage or loss of goods during shipment is the sole responsibility of customer.|
|RMA NUMBER||A RMA number is required. Any returned product without a vaild RMA or no RMA will be refused and returened to sender. RMA number is only valid for 7 business days from the day RMA number is issued.|
|PRODUCT||Ship only the product specified on the original RMA request, do not include any additional items. Any additional items will require a new RMA number.|
|SHIPPING COST||Customer is responsible for the cost of shipment.|
Units Without Repair Authorization Numbers Will be Returned Unrepaired.