Warranty & Repair Claim
Warranty or Repair Authorization
| STEP 1 | - | Fill in the Repair Authorization Form (RAF) |
| STEP 2 | - | Send it to us via email (rma@centrixsecurity.com) or fax (+603-7982 9849) |
| STEP 3 | - | Upon receiving your RAF, our support personnel will evaluate and may contact you for clarifications before providing a Repair Authorization (RA) code for your reference |
| STEP 4 | - | After obtaining the RA code, send the product to us with a copy of the RAF. * Kindly use the Repair Authorization (RA) code to check on the status of your product |
If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions, kindly include a written explanation with the product upon returning the product.
